BT Phone Line
Step 1: Choose your package
Whether you’re looking for phone, broadband or digital TV, pick the one that’s right for you from our latest package deals and save money with exclusive online-only offers and discounts. You’ll always get the best deal online.
Step 2: Order online
It only takes about 10 minutes, and you’ll just need:
- Your phone number if you have one
- Your address if you’re new to BT
- Your bank details to set up a Direct Debit
We’ll need a bit more detail if you are ordering a phone line or if you are switching to BT from another provider.
Step 3: Get your confirmation & track your order
We’ll send you a confirmation email to let you know we’ve received your order and then a letter to confirm the details. You can then track your order online at www.bt.com/ordertracking.
Step 4: Get connected!
- We’ll post you any necessary equipment (e.g. our Home Hub if you’ve ordered broadband)
- An engineer will come if required (you get to pick the day and time)
- On your connection day, we switch you on. Welcome to BT!
Why order online?
It is fast, easy, convenient, saves you money – and you can place your order anytime.
Free yourself from opening hours, and buy whenever is easiest for you, not us. Do you need any more reasons to order online with BT?
Get great deals with exclusive online offers
Looking for the best deals? On BT.com we give you exclusive online offers and discounts that help you save money every month.
Manage your account online
My BT makes it simple for you to manage your services 24 hours a day, 7 days a week. You can view and upgrade your current products and services, as well as staying up to date with all the latest offers.
Get help on the way
Use our online live chat to contact us while your are ordering, and get all your questions answered by our friendly, expert sales staff.
Track your order online
After ordering, track your order online at www.bt.com/ordertracking. See delivery dates, change the date of your engineer appointment and check your connection date any time.
Reliable, convenient and hassle-free
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We’ll confirm your order
You’ll know we have received your order because you’ll get a confirmation email and we’ll send you text messages to update you on progress. You’ll also get a paper letter confirming your order.
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We’ll deliver to your house
We’ll send you any equipment you might need by post (e.g. our Home Hub if you order broadband). Delivery is £6, and it takes about 5 working days.
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You can change your mind
You can cancel your contract at any time until your service is provided. If you do so we won’t charge you for the service. Check our cancellation policy.
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Buy a BT package
