Help and Advice

Citizens Advice is carrying out a survey on scams. If you have been scammed or know of someone who has been scammed, take part on the Citizens Advice website.

TSI is not able to offer consumer advice. The government service Consumer Direct offers advice on 08454 04 05 06 or via the Directgov website. Trading Standards is a local authority service. Online help may be available through your local trading standards service website for both consumers and business. Use the post code search to find your local office.

Trading standards professionals enforce consumer related legislation, legislation which is vast and constantly evolving and changing.

TSI influences much of that evolution through the work of our lead officers, trading standards professionals  specialising in different areas of responsibility.

TSI and our lead officers influence by: 

•  working with the Government and stakeholders,
•  responding to consultations with our expertise and front line knowledge
•  campaigning on issues raised on behalf of consumers and business.

Read our policies - facilitating economic recovery, protecting the environment, improving the health of society and strengthening community safety.

Find out about the work of our All Party Parliamentary Group for Consumer Affairs and Trading Standards.

For an overall picture of the vital role of trading standards in the UK, read our Manifesto for trading standards.

TS Today is the monthly journal of the Trading Standards Institute.  Free to members, copies can be ordered by non-members on our subscription hotline 0845 608 9428 or email institute@tsi.org.uk.